Business Insights Analyst

4 weeks ago


Nashville, Tennessee, United States Amazon Full time
Job Summary

We are seeking a highly skilled Business Analyst to join our team at Amazon. As a Business Analyst, you will be responsible for converting data into actionable business insights, leveraging a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information.

Key Responsibilities
  • Design and develop automated data pipelines, sophisticated analytical modeling, and intuitive data visualization.
  • Provide data management processes, including accessing raw data feeds, building queries and macros, writing VBA code, organizing data, and designing reports that present status-at-a-glance visualization for business performance.
  • Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.
  • Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
  • Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
  • Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
  • Monitor existing metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
  • Support cross-functional teams on the day-to-day execution of the existing program implementation.
  • Generate complex queries to dive deep on process issues.
  • Innovate to improve customer experience.
About the Team

The Americas Quality team is in a transformational stage of redefining what world-class quality is for our Amazon Stores Customer Service (ASCS) customers. We are taking a no-limits approach to how we think, organize, and execute a strategy that spans across our organization and beyond.

Basic Qualifications
  • Bachelor's degree
  • 5+ years of Excel or Tableau experience
  • 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
  • Experience defining requirements and using data and metrics to draw business insights
  • Experience making business recommendations and influencing stakeholders
Preferred Qualifications
  • MBA
  • Understanding of data warehousing and data modeling
  • Fluency in a modeling language such as Python or R
  • Experience with one or more of the statistical modeling languages/toolboxes


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