Business Insights Analyst
4 weeks ago
We are seeking a highly skilled Business Analyst to join our team at Amazon. As a Business Analyst, you will be responsible for converting data into actionable business insights, leveraging a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information.
Key Responsibilities- Design and develop automated data pipelines, sophisticated analytical modeling, and intuitive data visualization.
- Provide data management processes, including accessing raw data feeds, building queries and macros, writing VBA code, organizing data, and designing reports that present status-at-a-glance visualization for business performance.
- Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.
- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
- Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
- Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
- Monitor existing metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
- Support cross-functional teams on the day-to-day execution of the existing program implementation.
- Generate complex queries to dive deep on process issues.
- Innovate to improve customer experience.
The Americas Quality team is in a transformational stage of redefining what world-class quality is for our Amazon Stores Customer Service (ASCS) customers. We are taking a no-limits approach to how we think, organize, and execute a strategy that spans across our organization and beyond.
Basic Qualifications- Bachelor's degree
- 5+ years of Excel or Tableau experience
- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- MBA
- Understanding of data warehousing and data modeling
- Fluency in a modeling language such as Python or R
- Experience with one or more of the statistical modeling languages/toolboxes
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