Hotel Night Audit Seasonal Representative

7 days ago


Loveland, Colorado, United States TownePlace Suites by Marriott Full time

As a valuable member of our team at TownePlace Suites by Marriott, the Hotel Night Audit Seasonal Position plays a crucial role in maintaining the highest standards of customer satisfaction and hotel quality. This position is ideal for individuals who possess excellent communication skills, attention to detail, and the ability to work effectively under pressure.

About the Role

This seasonal role involves overseeing front desk duties during the night shift, ensuring that all aspects of guest services are executed with precision and care. The successful candidate will be responsible for managing front desk activity, handling guest check-ins and check-outs, and providing exceptional customer service to meet the needs of our valued guests.

Responsibilities
  • Front Desk Management: Manage front desk activity, handle guest check-ins and check-outs, and ensure seamless communication between departments.
  • Account Balancing: Balance accounts from day shift, verify guest payments, and reconcile any discrepancies.
  • Customer Satisfaction: Ensure customer satisfaction by scheduling wake-up calls, arranging concierge activities, and addressing guest complaints and concerns.
  • Document Management: Create invoices, bills, and checks for vendors, employees, and contractors, and maintain accurate records of official documentation.

We offer an estimated salary of $35,000 - $45,000 per year, depending on experience and qualifications. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team.



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