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Team Lead

2 months ago

Tuscaloosa, Alabama, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing customer service and resolving member complaints
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals and participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Strive to meet membership goals and promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions and locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Assist members with transactions utilizing registers or self-checkout area
  • Ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns
  • Zoning the area and arranging and organizing merchandise
  • Identify shrink and damages and organize and maintain availability of carts/flatbeds
  • Assist members with transporting items and utilize cart retrieval equipment according to company policies and procedures
  • Maintain parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Provide funds for proper register operation and create and interpret financial analysis reports
  • Assist with accounting-related investigations and prepare daily deposits
  • Prepare and oversee Cash Fund Transfers and investigate overages and shortages in cash register drawers and accounting office
  • Maintain confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs
  • Collaborate with managers, co-workers, customers, and other business partners
  • Analyze and apply information from multiple sources and monitor progress and results
  • Identify and address improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Explain, guide, and demonstrate how to apply these in executing business processes and practices
  • Implement related action plans and use the Open Door Policy
  • Assist management with correcting ethical and compliance issues and problems
  • Lead and participate in teams by using and sharing resources, information, and tools
  • Determine customer needs and business priorities and coordinate and execute work assignments
  • Provide advice, feedback, and support to ensure timelines and work quality are achieved
  • Model and help others with how to adapt to change or new challenges
Benefits

We offer a competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits include medical, vision, and dental coverage
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful in this role, you will need:

  • 6 months retail experience including operating front-end equipment (for example, cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications

Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others