Customer Service Team Lead

3 weeks ago


Tuscaloosa, Alabama, United States Circle K Full time

Key Responsibilities:

Provide exceptional customer service and resolve customer issues in a timely and professional manner.

Assist in the training and development of new customer service representatives to ensure they have the skills and knowledge needed to succeed in the role.

Perform shift supervision, ensuring that the store is running smoothly and efficiently during your shift.

Complete all store merchandise build-to's, ensuring that the store is fully stocked and merchandised to meet customer needs.

Receive and verify vendor deliveries, ensuring that all products are received in good condition and accurately inventoried.

Collaborate with the store management team to achieve sales goals and improve customer satisfaction.

What We Offer:

Competitive salary and benefits package

Opportunities for career advancement and professional growth

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

Requirements:

1+ year of customer service experience

Strong communication and interpersonal skills

Ability to work a flexible schedule, including evenings and weekends

High school diploma or equivalent required, associate's degree or higher preferred

Why Circle K:

We are a leading convenience store chain with a strong commitment to customer satisfaction and employee development.

We offer a dynamic and supportive work environment, with opportunities for growth and advancement.

We are dedicated to making a positive impact in our communities and promoting a culture of inclusivity and respect.


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