Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Account Manager Assistant to join our team at HireCall. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Support: You will be the primary point of contact for our clients, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Quote Generation: You will work closely with our Estimating Planning Engineer to generate quotes for our clients, ensuring that all necessary information is included and that the quotes are accurate and complete.
- Quote Tracking: You will be responsible for tracking the status of quotes and following up with clients to ensure that they are aware of any updates or changes.
- Sales Order Generation: You will process customer purchase orders, reconcile any discrepancies, and communicate with clients to ensure that their needs are met.
- Marketing Support: You may be called upon to assist with marketing functions such as tradeshow preparation, special-event planning, and other initiatives designed to build our brand and internal culture.
Requirements:
- 5 years of experience dealing directly with customers and excellent communication and customer service skills
- Proficient in Word, Excel, PowerPoint, and Outlook
- Ability to learn MRP/ERP software, JobBoss, Visio, Access, Publisher, and graphic software
- Maintain strict confidentiality regarding customer information and practices
- Attention to detail and organization skills
- High school diploma or equivalent
- Valid driver's license and reliable transportation
What We Offer:
- A competitive salary range of $18-$20 per hour, depending on experience
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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