General Manager

5 days ago

Ogden, Utah, United States Courtyard Ogden Full time
Job Title: General Manager

We are seeking an experienced General Manager to lead our team at Courtyard Ogden. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including guest and employee satisfaction, financial performance, sales and revenue generation, marketing, and delivering a return for investors.

Key Responsibilities:
  • Lead and represent the hotel in alignment with our company values and mission.
  • Develop and execute business plans to maximize guest satisfaction, profitability, and market share.
  • Ensure brand strategies and initiatives are executed on property to ensure compliance with brand standards and meet guest expectations.
  • Manage the flow of operating costs, labor, revenues, and profitability to ensure they are maintained according to goals.
  • Review and follow up on property guest satisfaction scores and comments; identify trends and create plans to address.
  • Establish clear lines of responsibility and expectations for management team.
  • Represent the hotel in a professional, knowledgeable, and eloquent manner.
  • Ensure compliance with all brand standards.
  • Work with regional sales, marketing, and revenue teams to develop and implement strategies to gain market share and increase profitability in all areas of the property.
Requirements:
  • Minimum three years' experience as an Assistant General Manager, Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel.
  • Ability to read, write, and speak English fluently.
  • Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems.
  • Proven record of success with Quality Assurance reviews and Guest Satisfaction.
  • Excellent oral and written communication skills.
  • Time management and organizational skills.
  • Demonstrated proficiency in managing to a performance plan (budget/forecast).
  • Demonstrated proficiency reading and understanding profit and loss statements.
  • Thorough understanding of total hotel operations.
What We Offer:

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced General Manager looking for a new challenge, please submit your application.

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