Complimentary Services Host-Hostess

1 week ago


Colorado Springs, Colorado, United States Embassy Suites by Hilton Colorado Springs Full time
Job Summary

We are seeking a highly skilled and friendly Complimentary Services Host-Hostess to join our team at Embassy Suites by Hilton Colorado Springs. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our guests.

Key Responsibilities
  • Meet and greet guests in a friendly and courteous manner as they arrive
  • Ensure guests are registered guests of the hotel or paying patrons for Comp Services based on operating procedures
  • Create a positive and memorable experience for the guest
  • Cater to guests who may require extra attention; e.g. children, elderly
  • Provide guests with product details, such as menu items and description as well as alternatives available for food allergies
  • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards
  • Keeps customer count, as well as tracks table availability
  • Promptly answers questions and responds appropriately to the needs in a friendly and professional manner
  • Adheres to all company policies and procedures
  • Follows safety and security procedures and rules
  • Knows department fire prevention and emergency procedures
  • Reports unsafe conditions to supervisor/manager
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager
  • Provides for a safe work environment by following all safety and security procedures and rules
  • All team members must maintain a neat, clean and well-groomed appearance
  • Assists other Personnel when needed to ensure optimal service to guests
  • Perform any related duties as requested by supervisor/manager
Requirements
  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities
  • High school diploma

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