Customer Experience Ambassador

3 weeks ago


Clermont, Florida, United States Nothing Bundt Cakes Full time
Nothing Bundt Cakes Job Description

We are seeking a skilled Customer Experience Ambassador to join our team. This role is responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.

The ideal candidate will have strong interpersonal skills, be friendly, helpful, positive, patient, socially confident, and communicative. They will also be able to perform multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service.

Job Responsibilities:

  • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
  • Maintain strong product knowledge to educate guests on cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete unique celebrations.
  • Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join the email club to benefit from special promotions and stay connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Required Skills and Qualifications:

  • High school diploma or equivalent required; previous guest service experience at a bakery, restaurant, or retail store preferred.
  • Ability to stand for extended periods, work in a fast-paced environment, and lift up to 25 pounds.
  • Strong communication and problem-solving skills.
  • Friendly, outgoing personality and ability to work well in a team environment.

Benefits:

  • Average annual salary: $28,000 - $35,000 depending on location and experience.
  • Ongoing training and development opportunities.
  • Career advancement opportunities within the company.

Work Availability:

The successful candidate must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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