Team Leader

4 weeks ago


La Grange, Illinois, United States Nonna's Good Life Pizza For All Full time
Job Title: Team Leader

At Nonna's Good Life Pizza For All, we're looking for a skilled Team Leader to join our team. As a Team Leader, you will be responsible for leading a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift.

Key Responsibilities:
  • Lead crew members on shifts, including assigning tasks, providing feedback and training
  • Know and support appropriate personnel policies, labor laws and safety procedures
  • Execute all security procedures
  • Hold the customer as the most important priority at all times
  • Make customers really happy; resolve customer complaints/issues
  • Empowers crew members to make sure all customers leave happy
  • Communicate customer feedback to management
  • Educate customers on products offered
  • Complete all required training
  • Adhere to all uniform and grooming standards
  • Take accountability for understanding all in-store marketing promotions
  • Execute new product rollouts including selling to customers and product execution
  • Utilize cash control procedures
  • Assist in training of new crew members
  • Lead crew members to open, transition and close shifts
  • Manage and organize the line and delegate duties to crew members
  • Work the line as needed
  • Uphold standards for product quality
Requirements:
  • Job Summary: Leads a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift
  • Essential Responsibilities:
  • Lead crew members on shifts, including assigning tasks, providing feedback and training
  • Know and support appropriate personnel policies, labor laws and safety procedures
  • Execute all security procedures
  • Hold the customer as the most important priority at all times
  • Make customers really happy; resolve customer complaints/issues
  • Empowers crew members to make sure all customers leave happy
  • Communicate customer feedback to management
  • Educate customers on products offered
  • Complete all required training
  • Adhere to all uniform and grooming standards
  • Take accountability for understanding all in-store marketing promotions
  • Execute new product rollouts including selling to customers and product execution
  • Utilize cash control procedures
  • Assist in training of new crew members
  • Lead crew members to open, transition and close shifts
  • Manage and organize the line and delegate duties to crew members
  • Work the line as needed
  • Uphold standards for product quality

We're a company that values honesty, hard work, and a commitment to excellence. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you


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