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Transformation Consultant

2 months ago

Hamtramck, Michigan, United States Henry Ford Health System Full time
About the Role

We are seeking a highly skilled and experienced Transformation Consultant to join our team at Henry Ford Health System. As a key member of our Transformation Consulting team, you will play a critical role in driving transformative projects to deliver key, sustainable results that achieve our organization's goals.

Key Responsibilities
  • Scoping Problems:
    • Develop a project scope document and project plan, including the gathering of information, estimates of resources required, estimated timeline for completion, background, project objectives, description of proposed approach, deliverables, and a client communication plan.
    • Identify core processes for end-to-end focus and apply the use of the HFHS Model for Improvement, incorporating the use of PI tools (Lean, six sigma, TOC, etc.) when appropriate.
    • Clearly articulate value propositions and business cases to senior stakeholders across departments, enterprise, or external parties.
  • Solving Problems:
    • Lead improvement initiatives using Lean, Six Sigma and other problem-solving methods.
  • Getting Results:
    • Lead the problem-solving process and consistently employ and customize a combination of problem-solving approaches (analytical, research, creative, facilitative), frameworks, and methodologies to target problems.
    • Lead multiple complex projects and programs through entire life cycle, including complex cross-department projects; manage customer expectations and socialize ideas to gain buy-in.
    • Drive implementation of critical business metrics & ongoing end-to-end process reviews, including identifying key processes and their indicators, establishing baseline metrics, reporting through financial and business review process, and developing and maximizing improvement plans.
    • Provide expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.
    • Coach & mentor team members and process owners to utilize a defined PDCA process improvement methodology, incorporating PI methods that ensure the use and appropriate interpretation of data for decision-making.
  • Communicating for Impact:
    • Proven storyteller with the ability to tailor communication and presentation to appropriate audience (stakeholders, customers, team members) with consistent format and flow for small to large system projects.
    • Effective in multi-mode communications that are timely, accurate, culturally sensitive and appropriately tailored to the audience and situation.
    • Conduct written and oral project updates for senior management and other leaders.
    • Provide expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.
    • Guide/coach team and coaches-up department leaders on different leadership communication approaches - provide insight and feedback on presentation style, communication skills, and tailoring message by anticipating needs of others for specific situations.
  • Building Talent:
    • Actively seek opportunities for self-improvement through self-awareness and feedback.
    • Developing skills that help provide assistance and serve as a resource to departments and business units in identifying, planning and implementing improvement initiatives, aligned to System goals.
    • Participate and encourage team members to participate in team building activities to enable innovation, communication, collaboration, and productivity.
    • Participate in/deliver training programs to expand knowledge and skills; share expertise in informal training sessions.
    • Participate, when asked by leadership, in defining department talent strategy and succession planning for key competencies.
  • Growing Relationships:
    • Develop stakeholder maps for multiple complex projects; identify decision makers, influencers, and participants; ensure focus on both new and legacy stakeholders relationship building.
    • Able to establish trusted partnerships through credibility, reliability, connection, and presence that promote current and future collaboration, issue resolution, and innovation.
    • Collaborate effectively with multiple levels in the organization and with external parties (e.g. vendors) as needed.
    • Provide expertise and tools to managers, leaders, etc. to develop and sustain process improvements.
  • Walking the Talk:
    • Incorporate HFHS Mission and citizenship behaviors into daily activities.
    • Display a positive can-do attitude.