Benefits Integration Specialist

4 weeks ago

San Francisco, California, United States Monograph Full time

About Monograph
Monograph is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Monograph offers health insurance, 401(k)s, expert HR, and team management tools. Today, Monograph offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

About the Role:
The Benefits Integration team is a growing team of experts that serves customers who want to transfer their Broker of Record to Monograph. We notify your insurance carriers that Monograph will be managing the company's benefits moving forward. As a core member of the Benefits Integration team, you will be responsible for working with customers and their insurance carriers to set up their health benefits in Monograph while providing a delightful customer experience. You will guide customers through each step of the integration process, from working with insurance carriers to building the benefit plans and enrollments in our internal systems.

About the Team:
The Benefits Integration team is dedicated to enhancing the health benefits journey for small business owners, their employees, and our insurance carrier partners through innovative technology and exceptional service. Each team member takes ownership and makes a significant impact daily. You'll join a team consisting of 7 experts and 1 PE. Additionally, you'll collaborate closely with diverse teams across Monograph to enhance our onboarding process and product offerings.

Key Responsibilities:
• Provide exceptional customer service by actively communicating with customers and carriers via email and phone.
• Optimize the integration process using Monograph's internal systems and tools, consolidating benefits information, establishing policies, managing enrollments, and ensuring that customers adhere to carrier compliance requirements.
• Effectively manage your time across multiple customers and a variety of tasks to ensure productivity and meet deadlines consistently.
• Collaborate across teams to collectively address issues, troubleshoot problems, and resolve customer concerns.
• Be a knowledge partner Research, document, and educate others on updates related to internal processes, external policies, and best practices.

Requirements:
• 3+ years of experience (preference for health insurance/health benefits exposure)
• Excellent written and oral communication skills
• Strong project management skills and attention to detail
• Flexibility to work collaboratively with cross-functional teams
• Passion for reducing operational inefficiencies and pain points
• Self-motivated and comfortable working collaboratively and autonomously, excited about striving toward team and individual metrics

Work Environment:
Monograph has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Monograph roles, whose physical office is in Scottsdale.

Diversity and Inclusion:
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Monograph.

Equal Opportunity Employer:
Monograph is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Monograph considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Monograph is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Monograph job application, please reach out to candidate-accommodations@gusto.com .

Security and Protection:
Monograph takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer .

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