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Director of Product Design
2 months ago
OLIVER Agency - North America is seeking a highly skilled and visionary Director of Product Design to lead the client experience for a financial services website. As a key member of the digital leadership team, this individual will be responsible for defining and driving the future state of the website, leveraging data, best practices, and innovative concepts.
This is an exciting opportunity for a leader with deep design and customer experience knowledge to blend visionary and tactical skills, design prototypes, and set high-level direction. The ideal candidate will have a strong understanding of the customer POV on an enterprise website and be able to guide its future state.
Key Responsibilities- Roughly 60% thinking, 40% doing, with a focus on strategic decision-making and direction-setting.
- Designing prototypes to set direction and gain buy-in from stakeholders.
- Synthesizing competitive analysis and customer feedback to craft a frictionless web experience.
- Interfacing with C-suite to articulate the dot com vision and advocate for a seamless experience that outperforms the competition.
- Leading discussions to gain alignment among cross-functional teams (marketing, design, tech, etc.).
- Making strategic recommendations supported by data (increased engagement, retention, customer feedback, etc.).
- Figma expertise, including interactive prototyping.
- A desire to immerse yourself in the client's business products and model.
- Experience working on enterprise-level websites.
- Global brand experience a plus.
- Financial services experience a plus.
- A strong understanding of customer experience principles and design thinking.
OLIVER Agency - North America is a leading specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting, driving creativity and efficiency through our unique model. Our values shape everything we do:
- Be Ambitious to succeed.
- Be Imaginative to push the boundaries of what's possible.
- Be Inspirational to do groundbreaking work.
- Be always learning and listening to understand.
- Be Results-focused to exceed expectations.
- Be actively pro-inclusive and anti-racist across our community, clients, and creations.
