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Customer Service Representative

2 months ago

Temecula, California, United States Taymax Group Full time
Member Services Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience at our fitness center.

Key Responsibilities:
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Manage front desk activities, including checking members into the system, handling phone calls, and assisting with membership sales and renewals.
  • Facilitate updates to member accounts, ensuring accurate and up-to-date information.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Collaborate with the Club Manager to achieve business objectives and improve member satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency and strong communication skills.
  • Ability to work independently and as part of a team, with a positive and upbeat attitude.
  • Exceptional customer service skills, with the ability to empathize and problem-solve.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.

Taymax Group is an equal opportunity employer, committed to providing an inclusive and diverse workplace environment. We welcome talent from all backgrounds and perspectives, and strive to foster a culture of respect and inclusivity.