Key Carrier

4 weeks ago


SaintPriestlaFeuille, Nouvelle-Aquitaine, United States HomeGoods Full time
Key Carrier Role Overview

As a Key Carrier at HomeGoods, you will play a vital leadership role in maintaining the store's operations and ensuring exceptional customer service. This position is an elevated extension of the Coordinator role, with Key Carriers alternating between Coordinator and Key Carrier responsibilities based on store needs.

Key Responsibilities:

  • Lead by example, demonstrating exceptional customer service and promoting a positive internal and external customer experience
  • Act as Manager on Duty, adhering to company policy and procedure, and ensuring store team performance aligns with store plan
  • Address customer service issues, provide coaching to Associates, and exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas, ensuring a positive customer experience
  • Ensure opening and closing procedures are executed according to company guidelines
  • Communicate effectively with management and Associates, providing progress updates and feedback

Requirements:

  • Able to work a flexible schedule, including nights and weekends
  • Team player with excellent communication and organizational skills
  • Proven problem-solving skills and ability to act quickly under challenging circumstances
  • Knowledge of company standard software, systems, and procedures

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Starting Pay Range: $14.00 to $14.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.


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