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Customer Service Representative

2 months ago

Lithia Springs, Georgia, United States Bunzl Distribution USA Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bunzl Distribution USA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with internal teams to ensure seamless customer experiences.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Enter and process customer orders accurately and efficiently
  • Investigate and resolve customer complaints and concerns
  • Maintain positive relationships with internal and external customers
  • Collaborate with internal teams to address customer needs and resolve issues
  • Expedite orders as required
  • Work effectively in a team environment to meet business goals and objectives

Requirements:

  • High School graduate or equivalent with a minimum of 2+ years' of customer service experience with technical products
  • AS400 experience is a plus
  • Ability to effectively work in a Windows environment with experience in Outlook, Word, and Excel
  • Excellent verbal and written communication skills
  • Problem-solving skills with the ability to multi-task using judgment and decision-making skills
  • Excellent detail-oriented customer service skills

About Bunzl Distribution USA:

Bunzl Distribution USA is a leading distributor of cleaning and hygiene supplies, food processing equipment, and other essential products. We are committed to providing exceptional service to our customers and are seeking a highly skilled and customer-focused individual to join our team.