Transportation Coordinator
2 days ago
Primary Objective:
The Transportation Coordinator plays a crucial role in assessing and comprehending all transportation requests while deploying the suitable resources. This position requires managing incoming calls with urgency in a bustling communication environment. The ideal candidate must exhibit exceptional customer service skills regarding all non-emergency inquiries handled daily. Responsibilities include monitoring and modifying trips, documenting comprehensive patient notes, incidents, and relaying information to the relevant parties. The Transportation Coordinator will assign appropriate triggers, generate alerts, ensure drivers are updating their timestamps, assist drivers in maintaining focus, and verify member details against case managers.
Key Responsibilities:
The following outlines the essential functions for this role. Additional duties may be assigned, both significant and minor, which are not specified below. Specific responsibilities may evolve over time.
- Provide prompt and precise customer service to guarantee the highest level of satisfaction.
- Maintain a composed and professional demeanor during phone interactions at all times.
- Collaborate closely with drivers to ensure accurate location tracking and provide estimated times of arrival on demand.
- Oversee and prepare for will-calls to be activated, reduce waiting times, and ensure drivers remain on task.
- Review and modify trips, add trip notes, examine driver notes, and verify trip assignments while understanding call types, priority responses, and transport requirements.
- Develop routes based on pickup and drop-off locations.
- Utilize dispatch software effectively to document patient files in detail, confirm will-calls, dispatch the nearest driver, monitor ongoing trips, and clear the dispatch grid at the end of the shift.
- May participate in cross-training to support customer care and field operations.
About LifeTrans: LifeTrans is a Non-Emergency Medical Transportation provider dedicated to offering our clients reliable transportation for various medical needs. The safety and well-being of our patients are paramount to our mission.
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