Operations Improvement Specialist

4 weeks ago


Dallas, Texas, United States Alcority Full time
Key Responsibilities
  • Evaluate business processes, gather requirements, uncover areas for improvement, and support design and implementation of solutions in collaboration with business customers and technical stakeholders.
  • Must be familiar with problem-solving methodologies like Design Thinking, Root Cause Analysis, or Theory of Inventive Problem Solving.
  • Assist in continual analyses of business processes through developing detailed work instructions (level 5) and collaboration with Business Process Management Leadership and Service Owners in creating optimization plans.
  • Familiar with modeling techniques to identify operational improvements.
  • Leverage business analysis standards and best practices as recommended by the Business Analyst Body of Knowledge (BABOK).
  • Stay current on BA practices, processes, and IT advancements to automate and modernize systems.
  • Lead and facilitate workshops, meetings, and presentations to gather and share ideas and findings.
  • Facilitate requirements gathering and traceability.
  • Lead quality assurance by facilitating UAT including writing and executing acceptance tests in advance of end users to minimize unnecessary testing cycles and time investment from the business.
  • Work with vendors and internal partners to create end-user documentation.
  • Support deployment of operating and support models.
  • Collaborate closely with customers, account management, IT and business stakeholders, and senior leadership.
  • Serve as a persistent advocate for business requirements.
  • Monitor the delivery of functional capabilities in coordination with Project Management and Account Management.


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