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Production Specialist

2 months ago

Atlanta, Georgia, United States HP Full time
Job Summary

We are seeking a highly skilled Production Specialist to join our team at HP. As a key member of our elite team, you will be responsible for delivering exceptional service to our customers, providing technical expertise, and driving business growth.

Key Responsibilities
  • Execute HP Indigo Value Added Services Visits at customer sites, ensuring seamless delivery of prescribed scope and content.
  • Demonstrate exceptional communication skills, active listening, and adaptability in message delivery to diverse audiences.
  • Integrate technical knowledge and business acumen to craft effective solutions for customers, driving business growth and customer satisfaction.
  • Independently resolve single- and cross-technology incidents, collaborating with teams to address complex issues.
  • Assist in managing the delivery of industry support solutions, ensuring timely and effective resolution.
  • Cultivate and manage strong relationships with senior management and key stakeholders in assigned accounts.
  • Design and deliver support solutions leveraging industry knowledge and expertise, driving business growth and customer satisfaction.
  • Stay up-to-date with press models, features, and value propositions, ensuring technical expertise and business acumen.
  • Proactively identify and implement solutions to prevent problems within the team/technology area, driving business growth and customer satisfaction.
  • Apply HP Indigo solutions to meet complex customer needs, driving business growth and customer satisfaction.
  • Identify additional services that contribute to future service revenue growth, driving business growth and customer satisfaction.
  • Lead Customer Expectation management as part of the escalation process, ensuring timely and effective resolution.
  • Lead cross-team or large programs/projects, driving business growth and customer satisfaction.
  • Manage pre- and post-class administrative tasks promptly and satisfactorily, ensuring seamless delivery.
  • Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
  • Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement.
  • Mentor and guide junior consultants, driving business growth and customer satisfaction.
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields.
  • Prior Technical Training experience.
  • Prior experience working in a Digital or Offset Printing environment, Press Operation and/or Production Management.
  • Experience with Industrial Printing Press technologies and Workflow solutions.
  • Exceptional communication skills, both written and spoken.
  • Natural ability to Teach, Consult, and deliver technical knowledge.
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution delivery.
  • Outstanding presentation skills and engaging public speaking ability.
  • Knowledge of Industrial or Commercial Print production and workflow.
  • Positive, 'Can Do' attitude.
  • Strong organizational skills with meticulous attention to detail.
  • Strong mechanical aptitude.
  • Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel.
  • Solid business acumen.
Desired Skills
  • Color Management experience.
  • G7 Certification.
  • Prior training/teaching experience.
  • In-depth technical knowledge of HP Indigo digital press technology.
  • Thorough knowledge of HP Indigo products and services offerings.
  • Proficiency in Adobe Creative Suite.
  • Familiarity with augmented reality environments and technology.
Benefits

HP offers a comprehensive benefits package, including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Long term/short term disability insurance.
  • Employee assistance program.
  • Flexible spending account.
  • Life insurance.
  • Generous time off policies, including:
    • 4-12 weeks fully paid parental leave based on tenure.
    • 11 paid holidays.
    • Additional flexible paid vacation and sick leave.