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Healthcare Operations Specialist

2 months ago

Reno, Nevada, United States Best Buy Full time
About the Role

We are seeking a skilled Healthcare Operations Specialist to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for forecasting, scheduling, and reporting to ensure seamless delivery of our services.

Key Responsibilities
  • Forecasting and Scheduling: Use data-driven insights to forecast business needs and create schedules that meet those needs.
  • Reporting and Analytics: Develop and maintain reports to track key performance indicators and provide actionable insights to leadership.
  • Queue Coverage and Management: Make recommendations for queue coverage, including overtime and offline time, to ensure optimal resource allocation.
  • Schedule Updates and Maintenance: Run and provide management reports, and make schedule updates as needed to ensure alignment with business needs.
Requirements
  • Experience: Minimum 1 year of experience in a metric-driven call center environment.
  • Skills: Strong mathematical skills, knowledge of workforce management systems, and proficiency in MS Office Suite.
What We Offer

We are committed to helping our people thrive at work and at home. We offer a range of benefits to support your overall well-being, including physical and mental well-being support, comprehensive benefits, and a generous employee discount.

About Us

Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products, device-based emergency response services, and virtual care offerings.