Customer Service Representative

2 weeks ago


Waupaca, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Clerk at our grocery store. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and safe shopping environment, and promoting our products to customers.

Key Responsibilities
  • Provide excellent customer service by answering questions, making product recommendations, and resolving customer complaints in a professional and courteous manner.
  • Maintain a clean and safe shopping environment by restocking shelves, cleaning the sales floor, and reporting any hazards or maintenance issues to management.
  • Process customer transactions accurately and efficiently, including handling cash, credit card transactions, and operating a cash register.
  • Participate in visual merchandising and inventory management to ensure that products are displayed attractively and are available to customers.
  • Work collaboratively with other sales team members to achieve sales goals and provide excellent customer service.
  • Stay up-to-date on product knowledge and promotions to effectively communicate with customers and make recommendations.
  • Perform other duties as assigned by management to support the sales team and achieve business objectives.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods of time.

What We Offer

  • A competitive hourly wage and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional development and training.


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