Service Advisor

12 hours ago

Orlando, Florida, United States Asbury Automotive Group Full time
About Asbury Automotive Group

Coggin is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Service Advisor Role

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so, it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

Key Responsibilities
  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post-follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers' vehicle and property
  • Must be able to manage in a fast-paced work environment with limited supervision
  • Must have great customer service, phone, and computer skills
  • Previous automotive Service Advisor experience is heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background & drug test)
Company Benefits

  • Paid holidays & paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
Insurance / Retirement

  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Learning, Tuition Assistance, and Career Development

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Professional Growth and Development Opportunities

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities

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