Senior Manager of TiVo Network/Service Operations Center
3 weeks ago
Xperi Corporation is seeking an experienced Senior Manager to lead our TiVo Network/Service Operations Center. As a key member of our team, you will be responsible for ensuring the day-to-day health and availability of all TiVo services and infrastructure.
Key Responsibilities- Direct and cultivate a global team of engineers, fostering a culture of continuous improvement in a 24x7x365 operation.
- Develop and document policies and best practices to analyze and maintain service stability.
- Own the day-to-day health, uptime, and reliability of network, server, storage, and ancillary infrastructure.
- Play a key role in implementing and prioritizing process improvement initiatives across the organization, ensuring compliance and drive standardization.
- Collaborate with cross-functional teams to negotiate requirements, specifications, and technical acceptance criteria for onboarding new features, functionality, and services.
- Work closely with engineering, operations and project management teams to develop innovative technical solutions, emphasizing functionality, performance, scalability, and reliability.
- Develop reports and analytics to drive innovation and efficiency, ensuring speed in identifying and resolving outages and incidents.
- Partner with Customer Success leaders to understand customer requirements, contractual obligations, and expectations, ensuring exceptional service and communications.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5+ years of experience managing operations in a 24x7 global infrastructure.
- Preferred experience in an operations environment focused on resolving incidents.
- Preferred 2+ years of experience with the ITIL V3 framework.
- Proven team leadership skills, with the ability to motivate, mentor, and encourage personal advancement.
- Excellent project management skills and the ability to thrive in a fast-paced environment.
- Technical expertise in code, networking, systems, and storage, with the ability to lead discussions with executive management.
- Demonstrated experience in troubleshooting and maintaining network and large-scale Linux systems.
- Superb written and oral communication skills in English, with experience in incident experience with internal and external customers.
- Familiarity with Consumer Electronics and/or video-based products.
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San Jose, California, United States Xperi Corporation Full timeAbout the RoleXperi Corporation is seeking an experienced Senior Manager to lead our TiVo Network/Service Operations Center. As a key member of our team, you will be responsible for ensuring the day-to-day health and availability of all TiVo services and infrastructure.Key ResponsibilitiesDirect and cultivate a global team of engineers, fostering a culture...
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San Jose, California, United States Xperi Corporation Full timeAbout the RoleXperi Corporation is seeking an experienced Senior Manager to lead our Network/Service Operations Center. As a key member of our team, you will be responsible for ensuring the day-to-day health and availability of all TiVo services and infrastructure.Key ResponsibilitiesDirect and cultivate a global team of engineers, fostering a culture of...
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San Jose, California, United States Xperi Corporation Full timeAbout the RoleXperi Corporation is seeking an experienced professional to take on the role of Senior Manager of TiVo Network/Service Operations Center. As a key member of our operations team, you will be accountable for the day-to-day health and availability of all TiVo services and infrastructure.Key ResponsibilitiesDirect and cultivate a global team of...
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San Jose, California, United States Xperi Corporation Full timeAbout the RoleXperi Corporation is seeking an experienced professional to fill the role of Senior Manager of Network Operations Center. As a key member of our team, you will be responsible for ensuring the day-to-day health and availability of all TiVo services and infrastructure.Key ResponsibilitiesDirect and cultivate a global team of engineers, fostering...
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