Shift Manager

3 days ago


Herndon, Virginia, United States SUMMERWOOD MASTER Full time
Job Summary

The Shift Manager is a key role in ensuring the smooth operation of our restaurant. This position is responsible for assisting management in routine administrative and operational tasks, while also driving excellence in customer service and maintaining company standards.

Key Responsibilities
  • Provide ongoing coaching and feedback to crew employees to ensure they meet customer service and product quality standards.
  • Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets to ensure adherence to company standards.
  • Monitor inventory, food preparation, and order fulfillment to ensure timely and accurate delivery of products.
  • Assist with cash procedures, including bank deposits, making change, and verifying drawers.
  • Provide "hands-on" training for crew in Learning Zone to ensure they have the necessary skills to perform their duties.
Requirements
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to work independently and as part of a team.

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