Project Coordinator
4 days ago
Pella Windows and Doors of DFW is seeking a skilled Project Coordinator to support the Sales Support team. The ideal candidate will have 1-2 years of experience in project coordination, project management, or a related field.
Key Responsibilities:
- Project Management:
- Oversee and coordinate multiple projects simultaneously, ensuring timely completion and adherence to all requirements.
- Collaborate with installers, sales teams, and customers to ensure clear communication and smooth project execution.
- Act as a liaison between internal teams and customers, managing expectations and addressing concerns throughout the project lifecycle.
- Track project progress, identify potential risks or delays, and implement solutions to keep projects on schedule.
- Ensure all documentation, permits, and approvals are in place before project commencement and completion.
- Customer Service Excellence:
- Deliver exceptional customer service by proactively engaging with customers and maintaining open lines of communication.
- Build long-lasting relationships with clients by understanding their needs, providing timely updates, and addressing any issues or concerns.
- Serve as a trusted point of contact for both customers and installers, ensuring all parties are informed and satisfied with the project's progress.
- Coordination and Problem-Solving:
- Handle a variety of assignments and adjust to evolving priorities and tasks.
- Identify challenges early on and use problem-solving skills to proactively develop solutions, ensuring the project stays on track.
- Partner with the sales team to provide accurate quotes and project timelines based on customer specifications and needs.
- Ensure all projects comply with company policies, safety standards, and quality expectations.
- Operational Efficiency:
- Maintain up-to-date records on project status, milestones, and changes, ensuring full transparency and accountability.
- Coordinate post-installation follow-ups, ensuring customer satisfaction and resolving any final concerns or questions.
- Use project management tools and software to track and report on project performance and productivity.
Qualifications & Skills:
- 1-2 years of experience in project coordination, project management, or a related field.
- Proven ability to manage multiple tasks simultaneously while maintaining attention to detail and meeting strict deadlines.
- Excellent communication skills (verbal and written), with the ability to clearly articulate project updates and issues to internal teams and customers.
- Strong organizational skills, with a focus on both the small details and the big picture.
- Customer-centric mindset with experience in managing client expectations and resolving issues professionally.
- Flexibility to adjust to changing priorities and a dynamic work environment.
- Problem-solving mindset with a focus on results and follow-through.
- Familiarity with project management tools and software is a plus.
Why You'll Love Working at Pella:
- Collaborative Environment: Join a dynamic, supportive team that values collaboration and open communication.
- Professional Growth: Build a rewarding career by learning from industry experts and taking on new challenges.
- Customer Focused: Work in a role where your efforts directly impact customer satisfaction and success.
- Positive Culture: Be part of a company that prioritizes teamwork, excellence, and personal development.
Pella Windows and Doors of DFW is an equal opportunity employer.
Pay Range: $20 - $25 per hour
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