Project Coordinator

3 weeks ago

Grapevine, Texas, United States Pella Windows and Doors Full time
Job Description

Pella Windows and Doors of DFW is seeking a skilled Project Coordinator to support the Sales Support team. The ideal candidate will have 1-2 years of experience in project coordination, project management, or a related field.

Key Responsibilities:

  • Project Management:
    • Oversee and coordinate multiple projects simultaneously, ensuring timely completion and adherence to all requirements.
    • Collaborate with installers, sales teams, and customers to ensure clear communication and smooth project execution.
    • Act as a liaison between internal teams and customers, managing expectations and addressing concerns throughout the project lifecycle.
    • Track project progress, identify potential risks or delays, and implement solutions to keep projects on schedule.
    • Ensure all documentation, permits, and approvals are in place before project commencement and completion.
  • Customer Service Excellence:
    • Deliver exceptional customer service by proactively engaging with customers and maintaining open lines of communication.
    • Build long-lasting relationships with clients by understanding their needs, providing timely updates, and addressing any issues or concerns.
    • Serve as a trusted point of contact for both customers and installers, ensuring all parties are informed and satisfied with the project's progress.
  • Coordination and Problem-Solving:
    • Handle a variety of assignments and adjust to evolving priorities and tasks.
    • Identify challenges early on and use problem-solving skills to proactively develop solutions, ensuring the project stays on track.
    • Partner with the sales team to provide accurate quotes and project timelines based on customer specifications and needs.
    • Ensure all projects comply with company policies, safety standards, and quality expectations.
  • Operational Efficiency:
    • Maintain up-to-date records on project status, milestones, and changes, ensuring full transparency and accountability.
    • Coordinate post-installation follow-ups, ensuring customer satisfaction and resolving any final concerns or questions.
    • Use project management tools and software to track and report on project performance and productivity.

Qualifications & Skills:

  • 1-2 years of experience in project coordination, project management, or a related field.
  • Proven ability to manage multiple tasks simultaneously while maintaining attention to detail and meeting strict deadlines.
  • Excellent communication skills (verbal and written), with the ability to clearly articulate project updates and issues to internal teams and customers.
  • Strong organizational skills, with a focus on both the small details and the big picture.
  • Customer-centric mindset with experience in managing client expectations and resolving issues professionally.
  • Flexibility to adjust to changing priorities and a dynamic work environment.
  • Problem-solving mindset with a focus on results and follow-through.
  • Familiarity with project management tools and software is a plus.

Why You'll Love Working at Pella:

  • Collaborative Environment: Join a dynamic, supportive team that values collaboration and open communication.
  • Professional Growth: Build a rewarding career by learning from industry experts and taking on new challenges.
  • Customer Focused: Work in a role where your efforts directly impact customer satisfaction and success.
  • Positive Culture: Be part of a company that prioritizes teamwork, excellence, and personal development.

Pella Windows and Doors of DFW is an equal opportunity employer.

Pay Range: $20 - $25 per hour

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