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Guest Room Specialist

2 months ago

Nashville, Tennessee, United States Four Seasons Hotels Limited Full time
About Four Seasons:

At Four Seasons, our strength lies in our people. We are a community of individuals who strive for excellence, pushing our limits and treating each other with respect and kindness. Our team members worldwide craft extraordinary experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We believe that empowering our people to deliver exceptional guest experiences begins with providing a world-class employee experience and fostering a positive company culture.

We value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you work with us, stay with us, or engage with us, our mission is to create lasting impressions. We believe that life is enriched when we connect genuinely with those around us.

About the Location:
Experience the vibrant spirit of Nashville with us. Four Seasons is situated in the lively SoBro neighborhood, just steps away from the city's music, sports, and entertainment scenes. Enjoy the energy of our exquisite restaurants and event spaces, along with the tranquility of our Spa and rooftop pool, all while taking in breathtaking views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we aim to provide an authentic Music City experience.

We are excited to welcome you to our team, blending the warmth of Southern hospitality with the intuitive service that Four Seasons is known for.

The Opportunity:

We are looking for a Guest Room Specialist, a fantastic opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville.

The Guest Room Specialist plays a crucial role in the Housekeeping Team, ensuring that guest rooms and suites meet the highest industry standards, providing ultimate comfort for our visitors. A keen eye for detail, a strong sense of quality and integrity, and a passion for outstanding service are essential for success in this role.

Key Responsibilities:
  • Thoroughly clean assigned guest rooms in accordance with hotel standards.
  • Inspect all rooms (both vacant and occupied) for cleanliness, missing amenities, and supplies.
  • Deliver genuine hospitality and promote hotel services and products.
  • Anticipate guest needs and take ownership of concerns and requests, ensuring guest satisfaction.
  • Handle all relevant equipment and machinery safely, reporting any defects or accidents to management immediately.
  • Report and return any property or guest keys found in 'check out' rooms to the Housekeeping Office.
  • Maintain tidy and well-stocked linen rooms, ensuring working equipment is clean and in good order.
  • Inform management of rooms that do not require service or have privacy signs in the assigned area.
  • Notify managers of any linens that need replacement.
  • Report damages, repairs, or maintenance issues through the appropriate channels.
  • Complete deep cleaning of rooms as assigned by management.
  • Report any suspicious activity or health and safety hazards to management.
  • Perform any additional cleaning duties as directed by management.
  • Collaborate harmoniously and professionally with co-workers and hotel staff.
Preferred Qualifications and Skills:
  • High School diploma or equivalent experience.
  • Previous experience in luxury hotel housekeeping or a similar role is preferred.
  • Strong attention to detail.
  • Knowledge of cleaning equipment operation.
  • Ability to understand and communicate in English.
  • Flexibility with scheduling, including weekdays, weekends, holidays, and evening/overnight shifts.
About Four Seasons Hotel & Private Residences Nashville:

A striking new addition to the Nashville skyline, Four Seasons reflects the city's creative spirit. Standing 40 stories tall, with 235 keys (including 42 suites) and 143 residence units, the property is located in the upscale SoBro neighborhood, featuring floor-to-ceiling windows that offer panoramic views of downtown. The hotel boasts 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture:

With over 120 hotels and resorts and 45 residential properties in major cities and resort destinations across 47 countries, Four Seasons consistently ranks among the world's best hotels and most prestigious brands. Our greatest asset is our people, and we believe that everyone deserves dignity, pride, and satisfaction in their work.

What to Expect:
  • A dynamic employee culture that encourages authenticity.
  • Inclusive and diverse employee engagement events throughout the year.
  • Competitive wages and benefits, including medical, dental, vision, and retirement plans.
  • Sick pay, disability coverage, and life insurance.
  • Exclusive discounts and travel programs with Four Seasons Hotels and Resorts.
  • Complimentary uniforms and uniform care.
  • Complimentary employee meals.
  • Comprehensive learning and development programs to enhance your skills.
  • And much more.
Visa Requirements:

Authorization to work in the United States is required for this position.

FOUR SEASONS HOTELS & RESORTS:

Four Seasons is committed to perfecting the travel experience through continual innovation and the highest standards of hospitality. Our culture is embodied by our employees, who share a singular focus on delivering exceptional service. We believe in recognizing familiar faces, welcoming newcomers, and treating everyone with the respect we wish to receive.

Learn more about what it is like to work at Four Seasons:

Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.