Customer Service Representative

4 weeks ago


Houston, Texas, United States Morada Senior Living Full time
Concierge Opportunity at Morada Senior Living

Welcome to Morada Senior Living, where we provide warm and comfortable settings for our residents to thrive. Our communities across Texas and in Albuquerque, NM offer a range of lifestyle options and exceptional care and service.

Job Summary

We are seeking a Concierge to join our team, responsible for providing exceptional customer service and support to our residents, guests, and employees. This role involves managing external and internal calls, taking and communicating messages, and providing information of a general nature.

Key Responsibilities
  • Answer and direct phone calls, taking complete messages and communicating them to the intended recipient.
  • Greet residents and visitors, answer inquiries, and provide directions.
  • Collate brochures for the marketing department and prepare meal tickets for team members and family members.
  • Update the Resident Phone List and Roster, Move-In and Move-Out Register, and Guest and Sign-In Logs as necessary.
  • Manage appointments for residents and family members, such as hairdresser and transportation services.
  • Maintain a neat and organized desk and entry area.
  • Organize and distribute mail to residents, Executive Director, and Department Coordinators.
  • Maintain resident forms for miscellaneous credits and adhere to company policies and procedures.
Qualifications
  • High school diploma or general education degree (GED) preferred.
  • One to three years of customer service experience and/or training, or equivalent combination of education and experience.
Benefits

In addition to a rewarding career and competitive salary, Morada offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

Thank you for your interest in Morada Senior Living careers. If you have any questions about the position, please contact the community directly.

EOE D/V



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