Service Delivery Specialist
4 weeks ago
Grainger is seeking a highly motivated Service Delivery Specialist to join our team. As a key member of our Onsite Services team, you will be responsible for driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations.
Key Responsibilities:
- Perform machine break/fix activities for different machines at the customer's site
- Implement territory work relating to customer inventory projects
- Perform data collection at the customer's site to ensure accurate information is collected to help direct the KeepStock implementation process
- Perform implementation responsibilities for new customers or new services
- Assist customers with staging, labeling, and organizing product at a customer site
- Complete product relocation and discontinuation process
- Actively listen, ask questions, effectively communicate, and fully engage to provide the best customer experience
Requirements:
- 3 years' experience in customer service or warehouse environment
- High School diploma or equivalent
- Technical skills and experience solving problems
- Managed several projects simultaneously
- Have and maintain a valid driver's license in State of residence
- Must carry required levels of automobile insurance
Rewards and Benefits:
- Medical, dental, vision, and life insurance plans
- Generous paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement
- A comprehensive set of emotional, financial, physical, and social wellbeing programs
Equal Employment Opportunity:
Grainger is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
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