Customer Experience Specialist

5 days ago


New Castle, Delaware, United States Wingstop Full time
Job Overview

Welcome to Wingstop, where we serve up more than just great food - we deliver exceptional customer experiences every time. As a Customer Experience Specialist, you will be the face and voice of our brand, ensuring that every guest feels welcome and valued. If you're passionate about providing world-class service, this role is for you.

About the Role

As a Front of House Team Associate at Wingstop, you'll be responsible for delivering outstanding customer experiences by:
  • Acting as the ambassador of our brand to all guests
  • Providing authentic, positive, and genuine interactions with customers
  • Greeting guests, answering phone calls, taking orders, and delivering exceptional service

Key Responsibilities

* Deliver World-Class customer service* Engage with guests to understand their needs and preferences* Collaborate with team members to ensure seamless service delivery* Maintain a clean and organized workspace to ensure excellent guest experience

Requirements

To succeed in this role, you'll need to have:* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment* Strong problem-solving and adaptability skills* A genuine passion for delivering exceptional customer experiences* Estimated salary: $12-$15 per hour based on location and experience.

Benefits

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for career growth and development.

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