Senior Account Specialist
3 days ago
At WWEX Group, we are seeking a highly skilled Senior Account Specialist to join our dynamic team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Communicate effectively with internal and external customers to resolve issues and provide solutions.
- Maintain a high level of activity through our CRM system, ensuring timely and efficient communication.
- Identify and capitalize on profitable opportunities to drive business growth.
- Consult with customers on fees, products, and services, providing expert advice and guidance.
- Troubleshoot and support customers in navigating service disruptions, ensuring minimal downtime and maximum satisfaction.
- Establish strong partnerships with key executives and decision makers, fostering long-term relationships and driving business success.
- Collaborate with various support teams, including sales and account management, to ensure seamless communication and execution.
- Effectively navigate and utilize carrier systems and websites, staying up-to-date on industry standards and best practices.
- Handle escalated customer service issues, including delayed and missing/damaged packages/freight, rating, BOL/label creation, reconsignments, classifying freight, scheduling pickups, and product knowledge.
- Consult with customers on how to avoid service disruptions, carrier nuances, and current industry standards, providing expert guidance and support.
- Previous experience working directly with customers, with a proven track record of providing exceptional service and support.
- Outstanding collaboration and communication skills, with the ability to work effectively at multiple levels.
- Ability to work as a team, with a strong focus on collaboration and mutual support.
- Exceptional verbal and written communication skills, with the ability to articulate complex ideas and solutions.
- Customer-focused and solutions-oriented, with a commitment to continuous improvement and growth.
- Strong growth mindset, with the willingness to learn and be coached.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for transportation and logistics, we encourage you to apply for this exciting opportunity.
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