Tow Truck Dispatcher

3 weeks ago

Kyle, Texas, United States Quantum Towing LLC Full time
Job Title: Tow Truck Dispatcher

We are seeking a skilled Tow Truck Dispatcher to join our team at Quantum Towing and Recovery LLC. As a key member of our operations team, you will play a crucial role in coordinating the movement of our tow truck drivers to efficiently respond to customer needs and execute assigned tasks.

Job Summary:

The Tow Truck Dispatcher will be responsible for handling customer inquiries, entering service requests into our dispatching software, dispatching drivers, facilitating communication with customers, processing payments, releasing impounded property and vehicles, and maintaining accurate records.

Key Responsibilities:
  • Answering phones and effectively communicating with customers to address their inquiries and service requests.
  • Entering all service calls and relevant information into our dispatching software system.
  • Dispatching tow truck drivers to specific work locations based on customer needs and predetermined job roles.
  • Communicating with customers and insurance companies regarding release documents, payments, and other related matters.
  • Receiving and processing credit card information as necessary for payments.
  • Releasing impounded property and vehicles in accordance with company procedures.
  • Maintaining accurate records of all dispatch activities as required.
Requirements:
  • Experience: A minimum of a few months to one year of relevant experience in a similar role is preferred.
  • Subject to background check
Skills:
  • Excellent verbal and written communication skills.
  • Strong ability in active listening to understand customer needs and concerns.
  • Effective coordination skills to manage multiple tasks and dispatch drivers efficiently.
  • Proficiency in monitoring ongoing activities and adjusting plans as needed.
  • Active learning mindset to quickly grasp new processes and technologies.
  • Solid record-keeping abilities to maintain accurate documentation.
  • Strong problem-solving skills to address challenges effectively.
  • Effective time management skills to prioritize tasks and meet deadlines.

We look forward to reviewing your application and potentially welcoming you to our Quantum Towing and Recovery team

Note: Only qualified candidates will be contacted for an interview: Quantum Towing and Recovery is an equal opportunity employer.

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