General Manager

22 hours ago

Madison, Wisconsin, United States AEG Full time
Job Title: General Manager

We are seeking an experienced and dynamic General Manager for the TOCA Soccer Training Facility who will lead our team in delivering exceptional training experiences while ensuring the facility's cleanliness, visual appeal, and overall operational excellence.

Key Responsibilities:
  • Oversee day-to-day operations of the TOCA Soccer Training Facility, ensuring a clean, clutter-free, and visually appealing environment for all visitors.
  • Lead a team of staff members, including coaches, front-desk personnel, and experience functions, fostering a collaborative and customer-focused atmosphere.
  • Manage scheduling and staffing to ensure optimal coverage for training sessions and customer service needs.
  • Develop and implement facility maintenance protocols to ensure a well-maintained and safe training environment for players and staff.
  • Uphold a guest-centric approach, consistently exceeding guest expectations by ensuring high levels of service quality and experience.
  • Address guest concerns promptly and effectively to maintain a positive center experience.
  • Set and monitor KPIs related to facility maintenance, customer satisfaction (NPS and reviews), referral generation, and overall operational excellence.
Requirements:
  • 3-5 years of operations management or relevant experience (Retail management, Recreational Sports and Entertainment, Hospitality, or Food and Beverage, experience desired)
  • Bachelor's degree in Business Administration, Management, or equivalent experience.
  • Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
  • Excellent organizational and scheduling abilities to ensure the facility runs smoothly and efficiently.
  • Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays.
  • Demonstrated ability to drive operational excellence, maintain a clean and visually appealing environment, and manage facility maintenance.
  • Financial acumen and the ability to understand, consider, and assess the financial impact of decisions.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
  • Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Experience in managing customer relationships and ensuring high levels of satisfaction.

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