Customer Success Professional

3 days ago


Manassas, Virginia, United States Vitu Full time
About Vitu
Vitu is a leading provider of innovative solutions for the motor vehicle industry. Our platform enables seamless Vehicle-to-Government (V2Gov) transactions in multiple states and across various locations. We are seeking a highly motivated, service-oriented individual to join our team as an Account Executive/Customer Support Rep for a full-time position in Virginia.

Responsibilities
  • Meet with dealership staff to review title and registration processes.
  • Maintain strong business relationships with key dealership personnel.
  • Assist with program installation and training dealership personnel on the Vitu portal.
  • Provide support via phone, chat, and email as needed.
  • Answer dealership questions regarding title and registration and DMV processing.
  • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
  • Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
Salary Range: $60,000 - $80,000 per year

Requirements
  • Must be able to deliver high-level customer service.
  • Requires excellent communication and training skills.
  • Troubleshooting and problem-solving skills are essential.
  • Must have excellent follow-up skills.
  • Strong writing skills and attention to detail are necessary.
  • Familiarity with DMS systems is preferred.
  • A clean driving record is required.
  • Excellent time management skills.
  • Ability to work independently with minimal supervision.
Benefits
  • Family-friendly flexibility.
  • Generous health benefits.
  • Dental and vision insurance.
  • Paid leave and holidays.
  • Casual work environment.
  • Tuition Assistance.
  • Life Insurance and 401K.


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