Service Advisor

3 weeks ago


Sanford, North Carolina, United States Sanford Imports Full time
Job Overview

Sanford Imports is seeking a skilled Service Advisor to join our team of professionals. As a Service Advisor, you will be the key point of contact between our customers and our service department.

Key Responsibilities
  • Assess customer vehicle service needs and generate repair orders.
  • Oversee the repair process from start to finish, ensuring efficient operation within the service department.
  • Maintain ongoing communication with customers to ensure a positive experience.
  • Deliver completed vehicles back to customers.
  • Assist other Service Advisors in providing a positive guest experience and adhering to our service process.
  • Process service claims and submit reports to Accounting promptly.
  • Coordinate with the Sales Department to address service needs and resolve post-sale issues.
  • Schedule appointments and manage service paperwork efficiently.
  • Provide concierge support for customer inquiries, both phone and in-person.
  • Follow up with warranty companies to ensure timely payment of service claims.
Requirements
  • Prior experience in an Automotive Service Department.
  • Dealertrack DMS experience is a plus.
  • Excellent organizational and communication skills.
  • Ability to manage multiple tasks in a high-energy, fast-paced environment.
  • Strong time management and problem-solving skills.
  • Professional, well-groomed appearance.
  • Clean driving record and valid NCDL.
  • Willingness to undergo a pre-employment background check and drug screen.
  • Availability to work Saturdays.
Benefits
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


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