Service Advisor
3 weeks ago
Sanford Imports is seeking a skilled Service Advisor to join our team of professionals. As a Service Advisor, you will be the key point of contact between our customers and our service department.
Key Responsibilities- Assess customer vehicle service needs and generate repair orders.
- Oversee the repair process from start to finish, ensuring efficient operation within the service department.
- Maintain ongoing communication with customers to ensure a positive experience.
- Deliver completed vehicles back to customers.
- Assist other Service Advisors in providing a positive guest experience and adhering to our service process.
- Process service claims and submit reports to Accounting promptly.
- Coordinate with the Sales Department to address service needs and resolve post-sale issues.
- Schedule appointments and manage service paperwork efficiently.
- Provide concierge support for customer inquiries, both phone and in-person.
- Follow up with warranty companies to ensure timely payment of service claims.
- Prior experience in an Automotive Service Department.
- Dealertrack DMS experience is a plus.
- Excellent organizational and communication skills.
- Ability to manage multiple tasks in a high-energy, fast-paced environment.
- Strong time management and problem-solving skills.
- Professional, well-groomed appearance.
- Clean driving record and valid NCDL.
- Willingness to undergo a pre-employment background check and drug screen.
- Availability to work Saturdays.
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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