Shift Manager Lead

7 days ago


Valley Stream, New York, United States Four M Franchising LLC DBA Buffalo Wild Wings Full time
Job Summary

We are seeking a highly skilled Shift Manager to join our team at Buffalo Wild Wings. As a Shift Manager, you will provide additional support to our Restaurant Management Team and assist with management duties during peak periods or in the absence of a Manager.

Key Responsibilities
  • Corrects and coaches performance during a shift.
  • Conducts pre and post shift meetings.
  • Assists other Managers with interviewing, training, development and retention of Team Members.
  • Actively engages with all Guests.
  • Supports proper execution of the Guest Experience including Food/Beverage, AV/Technology and Community Connection.
  • Ensures steps of service are properly executed.
  • Supervises the operation of the restaurant on a shift-by-shift basis.
  • Completes all Manager tools on time and with integrity.
  • Ensures proper food, alcohol and general safety standards are being followed.
  • Conducts effective figure 8's.
  • Conducts CVDs and pullbacks during a shift.
Requirements
  • General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
  • Good people management skills, communication and listening skills. Must champion change.
  • Demonstrated time management and organizational skills.
  • Must be self-motivated, detail oriented and have a passion for teaching others.
  • Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.
Education and Experience
  • Education: High School or equivalent.
  • Meets the minimum state age requirement related to serving alcohol.
  • Must possess proper food handlers and alcohol dispensing certifications (if required by law).
  • Satisfactory background check history.
  • Must be able to work a flexible schedule including days, nights, weekends and holidays.


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