Audio Visual Support Specialist

1 month ago


Raleigh, North Carolina, United States SysMind Tech Full time
Job Summary

The A/V Support Technician role at SysMind Tech involves implementing and supporting video conferencing and conference room audio/visual solutions. This position requires a strong understanding of video conferencing and AV switching and control hardware, as well as network technologies and security concepts.

Key Responsibilities
  • Perform routine checks to ensure audio visual and video conferencing systems are operating at optimal conditions
  • Resolve and track support requests and incidents, escalating issues to the appropriate support teams
  • Support A/V upgrades, installations, and vendor activities
  • Must have Spanish and Portuguese Language competency
  • Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs)
  • Track and document A/V inventory
Requirements
  • Good understanding of video conferencing and AV switching and control hardware (Cisco, Crestron, Extron preferred)
  • Good understanding of network technologies and security concepts
  • Excellent problem-solving abilities
  • Able to multitask in a dynamic and fast-paced environment and complete tasks on time
  • Able to communicate effectively with personnel at all levels (staff to executive)
  • Able to quickly adapt to new technical concepts and tools
  • Ability to lift up to 50 lbs
Preferred Qualifications
  • Certified A/V Technician


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