Assistant General Manager

1 week ago

Golden, United States Highgate Full time

Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for driving revenue growth, controlling costs, and delivering exceptional guest experiences. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining the highest standards of hotel operations.

Key Responsibilities

  • Lead hotel sales efforts, including developing and executing sales strategies to drive revenue growth.
  • Conduct daily tours of operating departments, providing guidance and support to department heads as needed.
  • Host weekly staff meetings, including training sessions and reviews of sales and operations performance.
  • Meet financial review dates and corporate-directed programs in a timely manner.
  • Hold monthly financial reviews with department managers and supervisors.
  • Ensure department heads maintain budgeted productivity levels and adhere to Highgate Hotel standard accounting procedures.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in required coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures, and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure training in service standards is taking place in each department, using the steps to effective training according to Highgate Hotel standards.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and other employees.
  • Forecast monthly the hotel's financial position, estimating revenues and line-by-line expenses, and analyzing previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel standards.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members' performance appraisals according to Highgate Hotel standards, and ensure managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel standards, and ensure managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel standards.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling the hotel safe, specifically with regard to security and monthly safe audits, are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

Qualifications

  • At least 5-6 years of progressive experience in a hotel, with a Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

Benefits

In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, and supplemental benefits to full-time associates. Retirement 401k program is open to both full-time and part-time staff who qualify.

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