Operations Manager

1 month ago

Forest Hills, New York, United States Fitness Connection Full time

About the Role

As an Operations Manager at Fitness Connection, you will oversee the day-to-day operations of our clubs, ensuring a seamless and exceptional experience for our members. This role involves managing the Front Desk, Kids Club, and subordinate management staff, with a focus on customer service, revenue production, and maintaining a welcoming environment.

Key Responsibilities

  • Management & Leadership: Lead and motivate the Connection Specialists team, ensuring adherence to policies and procedures. Prepare and submit staff schedules within budget to the Club Manager for approval. Oversee staff uniform compliance and proper appearance.
  • Operations Support: Ensure front desk operations adhere to company policies and procedures. Manage front desk systems, including member check-in and guest registration. Train staff in customer service excellence and handle customer service issues and member complaints with professionalism.
  • Retail Management: Manage retail and concession sales, ensuring products are fully stocked and rotated. Set daily and weekly sales goals for Connection Specialists. Train staff on product knowledge and sales techniques.
  • HR/Payroll and Administrative Duties: Hire, train, and supervise all Connection Specialists and Kids Club staff, emphasizing customer service excellence and compliance with health and safety standards. Ensure payroll is submitted on time and within budget, closely monitoring departmental expenditures.

Requirements

  • Positive attitude and ability to motivate staff.
  • Strong leadership, motivational, and communication skills.
  • Understanding of cash handling procedures and basic financial management.
  • Proficiency in front desk software systems like Paycom and SharePoint, and a comfort with adapting to new technologies.
  • Physical ability to work long hours and handle up to 45 pounds.
  • Minimum one year experience at front desk or related industry experience preferred.
  • High school diploma or GED required; management experience in hospitality/retail is a plus.
  • CPR and AED certification required.

About Fitness Connection

Fitness Connection is a full-service, all-inclusive health club dedicated to providing an exceptional fitness experience to all members, including underserved communities, for a healthier lifestyle. Our facilities boast modern amenities like Group Classes, Cycling Studios, basketball courts, and comprehensive locker rooms, ensuring that every member finds something to love at Fitness Connection.

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