Member Experience Specialist
1 week ago
{"h1": "Member Experience Specialist", "p": "At Explorers Federal Credit Union, we are seeking a passionate and driven Member Experience Specialist to join our growing team. This role is vital in ensuring that our members receive exceptional service and support, fostering a sense of community and engagement within our organization.
Key Responsibilities:
* Assist in the coaching, training, and development of Member Service Representative (MSR) staff.
* Independently solve member problems and serve as an operational reference.
* Supervise MSR operations by assigning work, answering questions, solving problems, and providing assistance to the MSR staff when needed.
* Perform a broad variety of member services functions, including opening and closing accounts and renewing certificates.
* Serve members promptly and professionally.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional development and career advancement.
* A supportive and inclusive workplace culture.
* Work-life balance initiatives.
Requirements:
* 3 to 5 years of similar or related experience and/or FI or credit union experience.
* Prior leadership experience preferred.
* Knowledge of Teller operations and procedures.
* Basic understanding of Credit Union operations.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply today"}
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