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Technology Support Specialist

2 months ago

Rockford, Illinois, United States Best Buy Full time
About the Role

We're seeking a skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our support team, you'll play a vital role in providing exceptional service to our customers.

Key Responsibilities
  • Provide timely and positive service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and taking detailed notes
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Requirements
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekends
Why Work with Us?

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life.

Our benefits include:

  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About Us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life.

We're committed to being a great place to work, where you can unlock unique career possibilities and bring your full, authentic self to work.