Strategic Solutions Architect for Enhanced Customer Experiences

6 days ago


ValdeReuil, Normandie, United States Engineer Up Full time
Job Overview
">At Engineer Up, we're seeking a highly skilled Adobe Experience Platform Architect/Senior Developer 'AEP' to lead the design and implementation of technology solutions that drive customer satisfaction. With extensive experience in AEP and its capabilities, you'll play a key role in enhancing our customers' experiences.

Responsibilities
  • Develop and oversee the integration of AEP Customer Journey Analytics to provide real-time insights and data processing.
  • Promote the adoption of AEP Adobe Journey Optimizer to personalize customer interactions and streamline processes.
  • Cultivate technical expertise in AEP to ensure seamless decision-making capabilities and minimize downtime.
  • Foster collaboration with cross-functional teams to translate business requirements into effective technical solutions.
  • Maintain detailed documentation for technology architectures to facilitate clarity and accessibility.
  • Evaluate and improve technology solutions to optimize performance and reduce costs.
  • Lead junior team members through mentoring and coaching, promoting continuous learning and growth.
  • Work closely with claims and payer teams to integrate technology solutions with existing processes.
  • Provide exceptional technical support and troubleshooting services.
  • Stay updated on the latest advancements in AEP technologies and adapt them into architecture.
  • Conduct workshops and training sessions to educate stakeholders on solution benefits and functionalities.


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