Customer Service Representative

4 weeks ago


Powell, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Client Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and promoting the value of Total Body Care to our clients.

Key Responsibilities:

  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

What We Offer:

  • Competitive base pay, plus bonuses
  • Employer-paid healthcare, including medical plans
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 30% off all products

Requirements:

  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Join Our Team:

We are a caring community that strives to celebrate individuality and share knowledge. If you are a passionate and dedicated individual who is looking for a rewarding career, we encourage you to apply.



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