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Studio Operations Leader

2 months ago

Pasadena California, United States SoulCycle Full time

Job Overview
At SoulCycle, we are on the lookout for a Studio Operations Leader who will play a pivotal role in driving the growth of our studio by effectively overseeing operations and guiding our team.

The ideal candidate will resonate with the SoulCycle ethos and brand identity. This individual should possess strong interpersonal skills, a keen business sense, and the capability to navigate challenges creatively and adaptively.

This role demands a person of integrity and confidence, someone who serves as a role model and is strategic in their approach, taking full ownership of the studio's success and well-being.

Key Responsibilities:

INTERPERSONAL SKILLS
• Cultivate the SoulCycle community and culture within the studio.
• Create an inviting atmosphere that motivates the team to thrive.
• Champion exceptional hospitality for both riders and staff, inspiring the team to uphold our core values.
• Build and nurture relationships with instructors and the local community.
• Recognize team achievements and express appreciation.

BUSINESS INSIGHT
• Formulate comprehensive business strategies that align with ridership and retail objectives.
• Analyze and manage the studio's financial performance.
• Identify and pursue opportunities for corporate partnerships and community engagement.
• Ensure the implementation of company-wide initiatives within the studio.
• Collaborate with marketing partners to develop and execute plans for rider acquisition and retention.

TEAM DEVELOPMENT
• Proactively assess the studio's staffing needs by recognizing team strengths and areas for improvement.
• Provide timely feedback and coaching to team members as needed.
• Oversee the onboarding, training, and development of new team members.
• Continuously identify and nurture high-potential employees.
• Guide the team in effective time management and prioritization to meet all deadlines.

ADAPTABILITY
• Become well-versed in studio-specific and company-wide operational protocols.
• Facilitate smooth transitions for the team and studio to new operational methods and processes.
• Embrace and manage change effectively within the studio environment.

PROBLEM SOLVING
• Confidently handle conflicts in high-pressure scenarios.
• Maintain a solution-oriented mindset and execute within company standards in all situations.
• Proactively identify and address challenging circumstances.