Insurance Product Specialist

2 weeks ago


Allentown, Pennsylvania, United States Ideal Concepts Full time

As a Healthcare Support Professional with Ideal Concepts, you will play a vital role in delivering exceptional customer service to our SureMed members.

The ideal candidate will possess strong communication skills, be highly personable and accommodating, and have the ability to handle multiple levels of customer issues.

You will work closely with our team to resolve account, payment, and enrollment issues, while also providing excellent support for inbound calls and emails from members, sales agents, and benefit partners.

Key Responsibilities:

  • Support inbound calls and emails from members, sales agents, and benefit partners
  • Initiate outbound courtesy calls
  • Help members and answer questions about their SureMed membership benefits
  • Resolve account, payment, and enrollment issues

We offer a competitive salary of $16.00 - $16.50 per hour, depending on experience, and a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan with company match.

With our hybrid work schedule, you will enjoy flexibility to work from home while still being part of a collaborative environment that encourages problem-solvers and outside the box thinkers.

About Us:

Ideal Concepts is a technology and transactional insurance marketing company that has been simplifying the sale of insurance products for over 20 years.

We are committed to providing flawless solutions and remarkable service to every client, and we believe in fostering individual professional development through training, mentorship, and continuous leadership development.

Join us in making a difference in the lives of our customers and become a part of our dynamic team



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