Senior UX Program Manager, Design Operations Specialist

5 days ago

Bellevue, Washington, United States Chewy Full time
Job Summary

Chewy is seeking a Senior UX Program Manager to join the Design Operations team. This role will support the Core Product Design & Research team, focusing on our Design System, organization-wide process improvement, and design operations support.

Key Responsibilities
  • Partner with the Associate Director for Design Foundations to define an intake, planning, and roadmap process.
  • Partner with Product Designers to plan, document, and report on progress.
  • Drive optimization of our scrum-of-scrums design process and reporting mechanism.
  • Work closely with cross-functional partners (e.g., UX design, product managers, engineers) to understand their needs and provide them with the right UX partner, mechanism, or support model.
  • Day-to-day operations and planning support for the UX Teams, including management of intake, sprints, backlog, retrospectives, and partnering with the Directors on prioritization.
  • Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
  • Proactively identify risks, and mitigation plans for those risks, before they become issues; adapt our strategy as needed to minimize project impact.
  • Own contracts and administrative governance for 2+ UX tools; including budgeting, contract renewals (in partnership with procurement team), and usage documentation or trainings for the team.
Requirements
  • 5+ years of experience as a program or project manager, specifically with focus in UX or UX Research.
  • 3+ years of experience leading project delivery for large, cross-functional project teams.
  • Previous experience working directly with UX team.
  • Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk.
  • Understanding of UX research, design, and common design processes.
  • Experience working in a collaborative multi-disciplinary team and working directly with designers, product managers, and engineers.
  • Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Experience with forecasting and budgeting.
  • Experience with Agile/Scrum.
  • Experience with Atlassian suite of products; Jira expertise highly preferred.
Benefits
  • Our salary range for a Senior UX Program Manager position is $129,500.00 - $207,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
  • In addition, this position is eligible for 401k, and a new hire and annual equity grant.
  • We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.
  • We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
  • Salaried-exempt Team Members have unlimited PTO, subject to manager approval.
  • Team Members will receive six paid holidays per year.
  • Team Members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

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