Customer Sales and Service Representative

4 weeks ago


Moss Point, Mississippi, United States ERIKS North America Full time
Job Summary

The Customer Sales and Service Representative will provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Key Responsibilities
  • Maintain 100% commitment to safety policies and procedures.
  • Partner with Sales Representatives to provide sales quotes.
  • Process incoming inquiries into company sales system.
  • Quote customers using working knowledge of product.
  • Successfully achieve budgeted Branch sales goals.
  • Assist A/R personnel in creating and establishing new accounts and follow up on collections.
  • Coordinate with Sales Representatives and Branch management to keep account activities updated.
  • Monitor delivery date commitments and expedite where appropriate.
  • Monitor customer specific inventory for sales order fulfillment.
  • Build and maintain strong internal and external relationships.
  • Provide technical/service support to account management, branch management and internal and external customers.
Requirements
  • Possess excellent customer service skills.
  • Ability to interact with customers and team-members in a professional manner.
  • Ability to work independently and prioritize responsibilities.
  • Must have excellent communication skills, both oral and written.
  • Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure.
  • Must be able to perform calculations using whole numbers, fractions and decimals.
  • Basic computer skills including MS Word, Excel, internet and email.
  • Must be able to successfully utilize the company software.
Total Rewards
  • Competitive compensation plan, with a bonus potential of 5% of salary.
  • Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire.
  • 401k with company match.
  • Paid vacation, holidays and sick time.
Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

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