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Healthcare Customer Service Specialist

2 months ago

Mundelein, Illinois, United States Orthodontic Experts LTD Full time

About Orthodontic Experts LTD: We are committed to delivering exceptional care and orthodontic excellence, making a significant impact in the lives of our patients.

Position Overview: We are seeking a dedicated Patient Services Representative who embodies a passion for healthcare and possesses strong organizational skills. In this role, you will be the welcoming face for our patients, ensuring their experience is seamless and enjoyable.

Key Responsibilities:

  • Manage incoming phone calls and respond to voicemails promptly.
  • Facilitate the check-in process for both new and returning patients, notifying clinical staff of their arrival.
  • Gather essential information from new patients, including registration forms and medical history.
  • Address inquiries and provide assistance to walk-in patients.
  • Review the daily clinic schedule for updates and communicate any changes effectively.
  • Understand and explain the clinic's cancellation policy to patients.

Qualifications:

  • A minimum of 3 years in customer service.
  • At least 2 years of experience in patient services.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access).
  • Bilingual proficiency in Spanish is required.
  • Availability to work 2 Saturdays per month.

Benefits:

  • Comprehensive training for Patient Services Representatives.
  • Travel compensation for visits to sister clinics beyond a specified distance.
  • Medical, Dental, Vision, and Life Insurance coverage.
  • Short-Term Disability and Employee Assistance Programs.
  • Health Savings and Dependent Care Accounts.