Customer Service Representative

3 weeks ago


Mundelein, Illinois, United States The Boyd Group Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences and ensuring seamless communication with customers and insurance companies.

Key Responsibilities:
  • Manage working relationships with customers and insurance companies
  • Provide administrative support for the Repair Facility Team
  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation
  • Prepare RO work packets and record communication with customers or insurance partners
  • Confirm car rental information and update CCC One with rental car usage information
Requirements:
  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • Preferred: 1 year in an auto body or similar work environment
Benefits:
  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full time Employees
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match

Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. We welcome all qualified candidates to apply.



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