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Retail Operations Supervisor

2 months ago

Brookfield, Wisconsin, United States Francesca's Full time

Job Title: Retail Operations Supervisor at francesca's

Join our vibrant team at francesca's, where we offer a dynamic and inclusive environment that fosters professional development. We are committed to providing unique fashion and lifestyle products while encouraging self-expression among our team members.

We are in search of a skilled individual with a background in specialty retail to assume the role of Retail Operations Supervisor. In this pivotal leadership role, your focus will be on enhancing customer satisfaction, ensuring product excellence, and maintaining visual appeal. With a knack for creative problem-solving and strong business insight, you will work closely with the Boutique Team Leader. Your key responsibilities will include building a cohesive team, promoting a high-performance culture, and driving sales through effective mentorship.

Key Responsibilities:

  • Optimize daily sales strategies and improve performance metrics through effective leadership on the sales floor.
  • Delegate responsibilities effectively and ensure that team expectations are consistently met.
  • Inspire and motivate team members through constructive feedback and support.
  • Serve as a liaison between the Boutique Team, Field, and corporate partners.

Requirements:

  • Recruit and retain a team focused on sales performance.
  • Develop team members to reach their full potential.
  • Prepare associates for advancement using available company resources.
  • Address performance challenges with fairness and consistency.
  • Build professional relationships grounded in integrity and trust.
  • Exemplify high personal integrity and encourage others to do the same.

Customer Experience:

  • Model exceptional guest engagement standards.
  • Foster a proactive selling culture within the team.
  • Train team members on customer interaction while managing operational duties.

Visual Merchandising:

  • Ensure the boutique remains visually appealing for guests.
  • Effectively communicate brand values.
  • Implement and maintain visual merchandising standards.
  • Stay informed about the boutique's fashion offerings.

Operational Proficiency:

  • Consistently apply company policies.
  • Assist in enhancing service levels and sales performance.
  • Oversee opening and closing procedures.
  • Monitor financial transactions and boutique security.
  • Conduct regular audits and inventory assessments.

Physical Requirements:

  • Efficiently navigate the sales floor and stockroom.
  • Ability to lift items weighing up to 35 lbs.
  • Comfortable working independently.

Benefits:

  • Paid Time Off.
  • Paid Parental Leave.
  • Medical, Dental, Vision, and Life Insurance (for full-time employees).
  • 401(k) plan.
  • Opportunities for growth.
  • Employee merchandise discount.

We are continuously seeking talented individuals to join our team. If you possess the skills, experience, and passion to thrive at francesca's, we encourage you to consider this opportunity.

francesca's is an equal opportunity employer that values the contributions of its team members to the company's success.