Store Operations Manager
6 days ago
The Community Choice Financial Family of Brands is seeking a highly skilled Store Operations Manager to oversee the daily operations of our stores. As a key member of our team, you will be responsible for ensuring that all store activities are conducted in accordance with company policies and procedures.
In this role, you will have the opportunity to work with a dynamic team to drive business growth and excellence. You will be expected to lead by example, demonstrating strong leadership skills and a passion for delivering exceptional customer service.
We offer a comprehensive training program to help you succeed in this role. Our training includes instruction on systems, company standards, account management, recovery, job duties, and performance reports. Additionally, we provide ongoing support and coaching to ensure your success as a Store Operations Manager.
Responsibilities:
- Coach, lead, and develop all store employees to obtain new business and increase store growth
- Enforce adherence to quality standards, procedures, and local and state laws and regulations
- Supervise and maintain office security, including cash management and loss prevention
- Examine, evaluate, and process loan/pawn applications and all relevant transactions
- Develop work schedules in accordance with budget, workloads, and store needs
- Monitor and maintain internal and external store appearance and address basic facilities needs
Requirements:
- Minimum one year customer service, retail, and/or sales experience
- Hands-on cash management experience
- Proficiency in using phone system, Point of Sale, Microsoft Office, and other systems
- Ability to remain in a stationary position for up to 90% of the time and move about inside and outside of the store
- Experience in check cashing, document verification, money order processing
- Bilingual English/Spanish is a plus
Benefits:
- Estimated salary: $40,000 - $60,000 per year
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance-based career advancement opportunities
- Educational Reimbursement Program (up to $5,000 per 12-month period)
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
About Us:
The Community Choice Financial Family of Brands has been serving as a national leader in short-term credit solutions for over 30 years. We offer a variety of money services to help families meet their ever-changing financial needs.
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