Senior Member Advocate

5 days ago


Chicago, Illinois, United States Great Lakes Credit Union Full time
About the Role

We are seeking an experienced Sr. Call Center Representative to join our team at Great Lakes Credit Union. This role comes with a salary range of $58,000 - $68,000 per year, depending on experience, and offers a comprehensive benefits package.

Key Accountabilities:
  • Deliver outstanding customer experiences through timely and effective issue resolution.
  • Foster strong relationships with members by actively listening and addressing their concerns.
  • Cross-sell and upsell financial products and services to meet members' evolving needs.

Requirements:

  • Proven track record of success in customer-facing roles, preferably in the financial sector.
  • Associate's or bachelor's degree in a related field (e.g., business, communications). High school diploma or equivalent required.
  • Excellent communication, problem-solving, and interpersonal skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer match.
  • Paid time off and holidays.


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